Lieferando
Lieferando Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lieferando has a 1.6 star rating from 22 customer reviews and overall sentiment is negative, with many customers reporting missed orders, delayed deliveries and unanswered support requests.
Key Takeaways for Future Customers
- Check recent Lieferando reviews before ordering.
- Expect potential delays and prepare backup plans.
- Keep payment records to pursue refunds if needed.
Negative Feedback / Risk Areas
- Frequent customer complaints about no contact and poor customer service.
- Repeated reports of missing orders and refund delays.
- Billing issues including double charges and unresolved refunds.
Positive Feedback
Some users note the app helps find nearby restaurants, but praise is limited.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lieferando has a 1.6 star rating from 22 customer reviews and overall sentiment is negative, with many customers reporting missed orders, delayed deliveries and unanswered support requests.
Key Takeaways for Future Customers
- Check recent Lieferando reviews before ordering.
- Expect potential delays and prepare backup plans.
- Keep payment records to pursue refunds if needed.
Negative Feedback / Risk Areas
- Frequent customer complaints about no contact and poor customer service.
- Repeated reports of missing orders and refund delays.
- Billing issues including double charges and unresolved refunds.
Positive Feedback
Some users note the app helps find nearby restaurants, but praise is limited.
Media from reviews
Friedrichshafen, Baden-Wurttemberg
Ummeldung Pizza markdorf
- - Submitted the change of registration application to your email on Feb 21.
- - It has not been completed; please check as nearly six weeks have passed.
*** geehrte Damen und Herren,
ich habe seit dem 21. Februar den Ummeldeantrag bei Ihnen geschickt auf Ihre E-Mail-Adresse.
Aber es ist immer noch nicht erledigt. Bitte รผberprรผfen Sie dies, da es schon fast sechs Wochen her ist.
Vielen Dank.
Mit freundlichen Grรผรen,
***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bremen, City State Bremen
Resolved: I paid twice
- - Ordered from Golden Wok online, paid by card.
- - Delivery was made after a mistaken collection; cash payment requested and refund via Lieferando.
I made an order on golden wok restaurant online and paid with my card but instead of pressing delivery I pressed collection and then called them because I wanted to change it so thag they can make a delivery.After that they made a delivery for me but told me that I have to pay cash and told me that I have to claim on lieferando the money that I paid with my card before.So please help me to refund my money.Thank you
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pforzheim, Baden-Wurttemberg
Resolved: A product worth 22 euros is missing.
Ok danke. Okdanke.
You are thieves who steal money and do not answer the phone with safety tomorrow I go and complain to the police.
Preferred solution: Full refund
User's recommendation: Do not order, you are not serious.
Bucharest, Bucureศti
So Bad my Order have 2 h Itโs not coming no answer
- - Order from McDonald's in Harras Munich had no info for 2 hours.
- - The restaurant blamed Lieferando; service was bad.
I have one order of *** from ***. For 2 hours, I don't have information.
I called the restaurant, and she told me it's a problem from Lieferando. It's so bad, the service is really bad.
Preferred solution: Deliver product or service ordered
User's recommendation: Make custom suport verry good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hanover, Lower Saxony
Not delivered
My food was delivered to another customer, and then no food arrived at home. There is no contact for me to speak with. I have now paid for food; the restaurant doesn't have fault.
- Normally good
- As i wrote
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hofheim Am Taunus, Hesse
Ausversehen 2 mal bezahlt
- - The order BF4DKG was accidentally paid twice.
- - The overpaid amount for the extra meal should be refunded.
Ich habe die Bestellung aus Versehen 2 mal bezahlt und brauche nur 1 Essen. Ich wรผrde gerne das Geld fรผr das zu viel bezahlte Essen erstatten.
Bestellnummer BF4DKG
Mit freundlichen Grรผรen
Wolfgang Wand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy money was not refunded back
- - Order cancelled by the restaurant; they said Lieferado would refund in 5 days.
- - As of Aug 6, 2025, the refund has not been received.
My order on July 25 2025 has been cancelled by the restaurant and the restaurant told me that they informed Lieferado about the same and my money will be refunded back by Lieferado in 5 days.. Now its 6th Aug 2025 and my money was not refunded back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorse Experience to Cancel my order!!!
- - A child accidentally placed an order; cancellation status is unclear.
- - There is no direct cancel option or support email/phone; only a chatbot.
Never using this app again. A child accidentally made an order, which I am still not sure is cancelled yet.
No immediate option to cancel the order. No immediate guidelines mentioned to cancel the order if needed.
No email or phone number provided for customer support. Only a chatbot that gives a restaurant number, which is useless, as the restaurant mentioned the order cancellation is done by Lieferando itself.
- No options to cancel orders
Preferred solution: Full refund
User's recommendation: Find an alternative to this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey dont deliver at all and phone number is out off Service
They don't deliver but have my money and their phone number is out of order. Please don't use this scam service.
- Stay away
- Stay away
Preferred solution: Full refund
User's recommendation: Buy by local supermarket
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Spoiled food no help
Company fixed the issue and I have been provided with apology.
I received spoiled food from Ben & Bahar and got no response to my calls or emails. Lieferando refuses to help as well. Terrible service from both the restaurant and the platform.
- Find restaurants nearby
- No costumers service
Preferred solution: Price reduction
User's recommendation: Do not order there if you want fresh food and good costumers service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is my order
The order didn't arrive since 6 hours. I tried to call numerous time. I would like to ask for a refund.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGehalt nicht bekommen
Hello Mahdi Noorzaie my name I work at Lieferando Hannover unfortunately I still haven't received my salary I should get my salary on 10.12.24 unfortunately I still haven't received anything LG Mahdi
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Atlanta, Georgia
Mc Donalds Bestellung
- - Order from McDonald's on Carl-Zeiss Straรe was delivered twice incorrectly.
- - Bag opened, cold and inedible; refund of 26.08 EUR via PayPal.
Hallo, ich habe gerade an die Carl- Zeiss Straรe auf Acelya Agaoglu bei Mc Donalds bestellt und die Bestellung kam 2 mal falsch an und dann kam die Tรผte ganz verwรผhlt an so das man das Essen nicht verspeisen konnte es war kalt die Tรผte war geรถffnet man konnte erkennen das es nach 2 mal falsche Lieferung einfach altes und kaltes Essen war wir musst regelmรครig unser Burger zusammen suchen die Hรคlfte lag in der Tรผte rein geschmissen die andere war in der Packung es war absolut eklig und ungenieรbar somit haben wir das Essen nicht angenommen und wรผrden unser Geld gerne wieder zurรผck bekommen wir wurden von Mc Donalds drauf verwiesen uns bei ihnen zu melden die Rechnung betragt 26,08 um unser Geld wieder zu erhalten ich habe รผber Paypal bezahlt mit der angegeben e Mail acelyabeyza@***.com
Ich bitte dringend um Rรผckmeldung wir haben sie auch schon versucht anzurufen uns wurde aber gesagt das wir diesen Prozess online machen sollen.
Danke fรผr Ihr Verstรคndnis
Acelya Agaoglu
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Douglasville, Georgia
Mc Donalds Bestellung
- - Two incorrect deliveries were made for Acelya Agaoglu at Carl-Zeiss Street.
- - The bag was opened and cold; the contents were not edible, and a refund was requested.
Hallo, ich habe gerade an die Carl- Zeiss Straรe auf Acelya Agaoglu bei Mc Donalds bestellt und die Bestellung kam 2 mal falsch an und dann kam die Tรผte ganz verwรผhlt an so das man das Essen nicht verspeisen konnte es war kalt die Tรผte war geรถffnet man konnte erkennen das es nach 2 mal falsche Lieferung einfach altes und kaltes Essen war somit haben wir das Essen nicht angenommen und wรผrden unser Geld gerne wieder zurรผck bekommen wir wurden von Mc Donalds drauf verwiesen uns bei ihnen zu melden die Rechnung betragt 26,08 um unser Geld wieder zu erhalten ich habe รผber Paypal bezahlt mit der angegeben e Mail acelyabeyza@***.com
Ich bitte dringend um Rรผckmeldung wir haben sie auch schon versucht anzurufen uns wurde aber gesagt das wir diesen Prozess online machen sollen.
ICH MรCHTE MEIN GELD ZURรCK und wann bekomme ich mein Geld zurรผck die Bestellung ist niemals eingegangen
Danke fรผr Ihr Verstรคndnis
Acelya Agaoglu
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewermy induction date was booked on 15th october but...
my induction date was booked on 15th october but not received the link the join the induction on that day
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNoone responds to my email complaining
- - I emailed twice three hours ago with no answer.
- - I haven't received my full order or a refund.
- - Automated replies provide no help from the help centre.
I send 2 emails 3 h ago and noone answered, and I still dont receive my full order or refund, how many days I need to wait for you to respond???for what is help centre???
Still I dont receive any answer from the team of lieferando, i only get email with automated reply, but they dont bother to solve my problem, they have the help center for nothing
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